Privacy Policy

Effective Date: December 16, 2024

Redpoint Technologies ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Redpoint application and related services (the "Service"), including our integration with Intuit QuickBooks.

1. Information We Collect

1.1 Information You Provide

When you create an account or use our Service, you may provide us with:

• Account Information: Name, email address, password, and organization details
• Profile Information: Profile picture, job title, and contact preferences
• Communication Data: Messages, feedback, and support requests you send to us
• Property Information: Building details, addresses, and property management data you input

1.2 QuickBooks Data

When you connect your QuickBooks account, we access data through Intuit's official API using OAuth 2.0 authentication. We may access:

• Transaction Data: Income and expense transactions, including dates, amounts, descriptions, and categories
• Account Information: Bank account names, balances, and account types
• Vendor and Customer Data: Names and transaction history with vendors and customers
• Invoice and Bill Data: Invoice details, payment status, and billing information
• Financial Reports: Profit and loss statements, balance sheets, and other financial summaries

1.3 Automatically Collected Information

When you use our Service, we automatically collect:

• Device Information: Browser type, operating system, and device identifiers
• Usage Data: Pages visited, features used, and interaction patterns
• Log Data: IP address, access times, and referring URLs
• Cookies and Similar Technologies: For session management and user preferences

2. How We Use Your Information

We use the information we collect to:

2.1 Provide and Improve the Service

• Display your financial data through visualizations, graphs, and reports
• Enable property management and reserve planning features
• Categorize and organize your transactions
• Generate insights and analytics based on your data
• Improve and optimize our Service

2.2 Communicate With You

• Send service-related notifications and updates
• Respond to your questions and support requests
• Provide information about new features (with your consent)

2.3 Ensure Security and Compliance

• Protect against unauthorized access and fraud
• Comply with legal obligations
• Enforce our terms and policies

3. How We Share Your Information

3.1 Limited Sharing

We may share your information only in the following limited circumstances:

Service Providers

We may share information with trusted service providers who assist us in operating the Service, such as cloud hosting providers and analytics services. These providers are contractually bound to protect your data and may only use it to provide services to us.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid legal processes, such as court orders or government requests.

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

With Your Consent

We may share your information for other purposes with your explicit consent.

4. Data Security

We implement industry-standard security measures to protect your data:

• Encryption in Transit: All data transmitted between your device and our servers is encrypted using TLS 1.2 or higher
• Encryption at Rest: Your data is encrypted when stored in our databases
• Access Controls: Strict access controls limit employee access to your data on a need-to-know basis
• Regular Audits: We conduct regular security assessments and penetration testing
• OAuth 2.0: We use secure OAuth 2.0 protocols for QuickBooks authentication—we never store your QuickBooks password

5. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. Specifically:

• Account Data: Retained while your account is active and for a reasonable period afterward for legal and business purposes
• QuickBooks Data: Synchronized data is retained while your QuickBooks connection is active; cached data may be retained for up to 30 days after disconnection to ensure service continuity
• Usage Logs: Typically retained for 90 days for security and troubleshooting purposes

6. Your Rights and Choices

6.1 Access and Portability

You have the right to access your personal data and request a copy in a portable format. Contact us at privacy@getredpoint.com to make a request.

6.2 Correction

You can update your account information at any time through the Service settings. If you need assistance correcting other data, please contact us.

6.3 Deletion

You may request deletion of your personal data by contacting us. Upon request, we will:

• Delete your account and associated data
• Remove your QuickBooks connection
• Delete or anonymize your data within 30 days, except where retention is required by law

6.4 Disconnect QuickBooks

You can disconnect your QuickBooks account at any time through the Service settings. You can also revoke access through your QuickBooks account settings at accounts.intuit.com.

6.5 Marketing Communications

You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or adjusting your notification preferences in the Service settings.

7. Cookies and Tracking Technologies

We use cookies and similar technologies for:

• Essential Cookies: Required for the Service to function (authentication, security)
• Preference Cookies: Remember your settings and preferences
• Analytics Cookies: Help us understand how you use the Service (used only for internal improvement)

You can control cookies through your browser settings. Note that disabling certain cookies may affect Service functionality.

8. Children's Privacy

The Service is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

10. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on the Service
• Updating the "Effective Date" at the top of this page
• Sending you an email notification for significant changes

Your continued use of the Service after changes are posted constitutes your acceptance of the updated Privacy Policy.

12. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Request information about what personal data we collect, use, and disclose
• Right to Delete: Request deletion of your personal data
• Right to Opt-Out: Opt out of the sale of personal data (note: we do not sell your data)
• Right to Non-Discrimination: Exercise your privacy rights without discriminatory treatment

13. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

• Right of Access: Obtain confirmation of whether we process your data and access to it
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your data under certain circumstances
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests

14. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

By using Redpoint, you acknowledge that you have read and understood this Privacy Policy. For questions about how your data is handled, please contact us at privacy@getredpoint.com.

See also our End User License Agreement.